Frequently Asked Questions

Here are the most commonly asked questions about Farmer Jones Farm and our products. Don't see the answer to your question? Just shoot us a message on our Contact Us page!

About the Farm

You can visit our Contact Us page to send us a message. We are also available by chat throughout the week. 

Because we are a working farm, we do not have public tours available at this time. You can visit us during the season when our Farm Market is open. It is located on the original Jones’ farm in Huron, OH.

We are not a certified organic farm. However, we employ very beneficial farming practices on our Farm that are not required to be "certified." One is our farming philosophy of Regenerative Farming. We are focused on continually making our soil healthier than we found it. For years, we've rotated our field plantings between produce crops and multispecies cover crops. The cover crops are not grown to be consumed, but to feed, protect, and enrich the soil. They use photosynthesis to produce simple sugars, 50% of which are secreted through the plant roots to build biodiversity in the soil. Beneficial microbes in soil feed on the sugar from the plant roots and convert naturally occurring legacy minerals in the ground into a form usable by plants. When the legacy minerals are available for our plants' use, the amount of fertilizer needing to be added is minimized. In addition, the healthy soil better retains water and minerals, drastically decreasing runoff into the watershed. The end result is: healthy soil, healthy vegetables, and a healthy Earth! Another reason we are not certified organic is we will not use some of the materials currently allowed under Organic Materials Review Institute (OMRI) guidelines. For example, one OMRI-approved fertilizer is soft rock phosphate (SRP), a highly available mined source of phosphorus. In addition to being a source of phosphorus, we have found through lab testing that it contains a very high concentration of heavy metals that ride the phosphorus into plants when SRP is used. For this reason, we refuse to use this fertilizer on our vegetables, although the Organic Materials Review Institute allows it to be used on certified organic farms. 

The Farm has always maintained a stringent food safety program. Our practices include 54 standard operating procedures (SOPs) for food safety related to growing practices and 58 SOPs guiding our packing facility. We conduct pre-harvest testing for pathogens and PCR testing of the water used to wash produce. We also have a traceability program for all products from seed to delivery. With the current COVID-19 crisis, we have doubled down on our commitment to safety by installing an innovative air purification system by Extreme Microbial Technologies and increasing our daily cleaning cycles to three cleanings per day - morning, noon, and end of day. We are doing everything we can to protect our employees and our customers.

Absolutely not! All information online is encrypted for your security. We also do not sell your email address, phone number or any other information to marketing companies. 

The Chef’s Garden was created over 30 years ago and was geared towards Professional Chefs. A few years ago, we created a new home delivery branch called Farmer Jones Farm that allows home cooks the same access to quality products in curated boxes.

Placing an Order

Boxes are not currently customizable. We pick the best of what's in season for you.

You can Build Your Own box if you would like a custom box.

Because we are a seasonal farm, the box contents can change based on availability. The pictures for each vegetable box online are an example of what may come in your box. Substitutions are made on your behalf in curated boxes

Absolutely! We hear from customers all the time about how delighted their friends and family are when they receive a gift box! Simply select the gift option during the check out process and include a personal message.

Please visit our Recipes for ideas on how to use your vegetables or reach out to our Home Delivery Team though the Contact Us page.

Please make sure you are entering the entire code on the Checkout Page. Only individual orders, not subscriptions, are eligible when using a discount or gift card code. And as a reminder, only 1 code may be entered for each order.

At this time, you may receive a Promotional Code by signing up for text alerts, joining our email list, and becoming a customer. 

To thank you for your service, we've partnered with GovX to offer a 15% discount on our store. Click here for more information.

If you have entered the incorrect Billing Information and your order still processes, your credit card company accepts it and there is nothing we need to change. If you enter incorrect Shipping Information, please contact us as soon as possible to make corrections. 

In your Cart, there is a Special Shipping Instruction box that you can add an allergy note or delivery note. Example: allergic to alliums, please substitute with an alternate product OR Add Delivery Note: ring bell for apartment access

At this time, our website platform is not set up to accept SNAP/ EBT benefits as payment. We do accept these at our local Farm Market that is seasonally open and located in Huron, OH.  

Shipping & Delivery

We ship directly to Home Cooks across the United States. At this time, we do not deliver to PO Box addresses.

In order to ensure our customers receive the freshest vegetables and herbs, delivery day can vary depending on the day of the week the order is placed and the destination. Please see our delivery schedule in the Shipping section.

Because of the perishable nature of our offerings, we utilize overnight shipping. At this time, we are not able to deliver to PO Box addresses. All orders are packed in a recyclable cardboard box and are lined with a reusable liner and it includes ice packs or heat packs depending on the weather.  

On the day of delivery, you will receive a tracking email that will be sent to the email address associated with your account. At this time, we are utilizing UPS overnight for our Home Delivery shipping needs. 

Because of our tough food safety standards, your vegetables are still safe to eat if they are delivered late and the ice pack has melted. If you have any product concerns, please contact us

We want you to be delighted with the vegetables in your box! If you have any questions or issues, please message us on the "Contact Us" page.


Please visit our Account Page that is located in the top right corner of the desktop website. It will look like an icon of a person. You can create a new account or log into your existing account. 

After signing into your account, click manage subscription. From there you will see an option available to change the frequency of your subscription. Be sure to save your changes before you log out of your account.

After signing into your account, go to manage subscriptions, where you will find an option to skip a box, or pause your subscription. Then, once you’re ready for your subscription to begin, go back into your account and start again.


Carrots are points earned that you can redeem to save on future purchases. You can earn Carrots by making a purchase, connecting with us on social media and more. All transactions must be conducted on Farmer Jones Farm to be eligible. 

When logged into your account at Farmer Jones Farm, you earn Carrots every time you make a purchase. You can also visit the Rewards Center Icon and see additional ways you may be eligible to earn even more.

Visit the Rewards Center Icon and you will have the option to redeem your Carrots to save on your next individual order. Once you select to redeem Carrots, you will be emailed a link for a Discount Code to use on your next order. Carrot Redemption Codes can not be used on subscriptions, in combination with other discounts or gift cards or orders below the website minimum of $69.